Access Bank Upgrades Mobile Banking For Multiple Functions

By Nse Anthony-Uko
(Sundiata Finance) — Access Bank has refreshed its mobile banking app with a set of new  features that allow customers perform multiple functions including quick airtime top-up and funds transfer without signing on to the app.
Customers can also initiate self-block and unblock cards on all channels; make domiciliary account transfers; reset forgotten PIN and make cardless withdrawals from any ATM.
The upgrade, which gives the application a whole new look and feel also ensures the convenience of bill payments since a lot more utility and lifestyle billers have been added to the existing pool.  The receipt generation feature has also been upgraded to real time generation.
Speaking on the development, Maryann Ezechukwu, Group Head, Channel Services said “At Access Bank, we focus on delivering exceptional service to our customers and this has been revalidated with the execution of our frequently held customer engagement sessions which led to finding out what they would like to see on the mobile banking application. As a Bank, we appreciate our customers and recognize the importance of convenience to them, hence, the upgrade being fully premised on our customers speaking and us listening”.
Earlier in the year, the Bank deployed the first set of new features, such as display of Bank Verification Number (BVN) and last 20 transactions; debit card self-request and activation; beneficiary management which allows customers edit and save beneficiaries with nicknames; movie ticket purchase; receipts; and bank statement generation with the option of sending the statement to any email address. The app offers an opportunity to rate user experience with the use of emojis.

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